Privacy Policy

We collect information you provide directly and limited technical information generated when you use the website.

• Contact details such as your name, email address, telephone number, billing address, and shipping address.
• Order details such as products, colors, sizes, purchase amounts, shipping selections, and transaction identifiers.
• Messages, customer-service requests, newsletter preferences, and information included in design submissions.
• Device, browser, approximate location, referral, and site-usage information collected through essential cookies, server logs, and any analytics tools we clearly disclose.

We use personal information only where it is reasonably necessary to operate the store, fulfill our commitments, protect the service, and communicate with you.

• Process purchases, confirm orders, arrange production and delivery, and provide order updates.
• Respond to questions, investigate problems, prevent fraud, and protect customers and the business.
• Review design submissions and communicate about collaborations when you ask us to do so.
• Send marketing messages only where permitted and allow you to unsubscribe at any time.
• Meet accounting, tax, legal, regulatory, and card-network obligations.

Payments are processed through Stripe. Bianca Alliance does not receive or store your complete card number or card security code. Stripe handles payment information under its own privacy and security practices.

We share the order and delivery information required for production and fulfillment with Printful and relevant shipping carriers. These providers receive only the information needed to perform their services.

We may share information with infrastructure, email, security, analytics, accounting, and professional-service providers that support the store. We may also disclose information when required by law, to protect legal rights or safety, or in connection with a business reorganization.

We do not sell personal information for money. If our data practices ever change in a way that creates additional rights under applicable law, we will provide the required notice and choices.

The website may use cookies and similar technologies for essential functions such as security, checkout continuity, performance, and preference storage. Your browser can block or delete cookies, although some store functions may then stop working correctly.

We retain information for as long as needed to provide services, resolve disputes, enforce agreements, and meet legal, tax, and accounting duties. Retention periods vary by record type and jurisdiction.

We use reasonable technical and organizational safeguards, including HTTPS and access controls, but no online system can guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also withdraw consent where processing relies on consent.

To make a privacy request, email hi@biancaalliance.com. We may need to verify your identity before completing the request, and some records may be retained where legally required.

Our providers may process information in countries other than your own. Where required, appropriate safeguards are used for international data transfers.

The store is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided information, contact us so we can review and remove it where appropriate.

We may update this policy as the store, providers, or legal requirements change. The effective date above shows the latest revision. Questions may be sent to hi@biancaalliance.com.